Opera pms download free

If you still have concerns and want to have a chat with one of our Opera Installers, please get in touch via our "Contact Us" page. De ce Reception Academy? Warum Reception Academy? Your basket is empty. Why not add some items? Book Now You will be given a certificate on successful completion of the course.

Certificate Free Certificate Premium Certificate. Request Information Arrange a Viewing. Testimonials No testimonials have been written about this course yet. Read more. Opportunities working as a receptionist If you re looking for a job that s fun, rewarding and has great prospects, becoming a receptionist could be the perfect choice.

Brexit Update - Questions and Answers It is official - Brexit will go ahead but what does that mean for you What does it mean to those who still want to come to London, find work, settle down and start a new life In short - you still have one year to make your dream come View all blogs.

Related Courses. View all courses. A dedicated trainer is available to you from the moment you start. Don't wait, get the skills you need for the career you want. Register for your course today. When can I start the course? What is covered in this course? How is this course taught? How much time do I have to complete the course? What are the system requirements? In order for the software to work effectively on your device we need participants to have: A laptop or desktop. This software does not run on mobile phones, Mac and Chrome Book.

Select OK to save the Negotiated Rate and return to the profile. To add Notes to a profile, follow the steps below: 1. Select Notes. Select New. Click the drop down arrow next to the Note Type field to select a note type. Highlight the appropriate Note Type and select OK. Enter a brief synopsis of the note in the Title field. Click in the white text box and enter the note. Preferences entered in the profile apply to every reservation for this guest in future; thus, only save preferences that the guest always requests.

To enter a guest preference on a profile: 1. From the profile, select Options. Select Preferences. Highlight the desired Preference Group and select OK. NOTE: Some of the preferences perform certain functions while others simply print on reports. Examples of Room Features are city view and quiet rooms. Examples of Specials are early check in and late check out. Highlight the desired Preference. To activate the privacy feature on a guest profile: 1.

Select Privacy. Choose the options for privacy the guest prefers and enter an Email address if one does not already exist on the profile. NOTE: Email displays or allows the entry of the primary email address for the guest. An email address appears if one exists already on the profile as a method of communication.

NOTE: The promotional information field is the place where a guest choice to opt out can be recorded. In addition, when a relationship is set up between profiles, one profile can share negotiated rates with another by virtue of their relationship.

To create a new relationship between profiles: 1. Select Options and Relationships. The following screen appears: 3. Choose the profile type you wish to create a relationship with for the current profile and select OK. If none exists, create a New profile.

NOTE: To add multiple relationships, continue this process for each profile you wish to relate to this profile. Once you have completed adding all Relationships, select OK to return to the main profile.

In addition, there is instruction on the many options for reservations that we may use to better serve our guests. New Begin a reservation with a rate and availability search. Follow the steps below to perform a Rate Query. Reservation with Rate Query 1. Alternately, you may press the F7 function key to being a new reservation. To search for general rate availability, pre-qualify the guest by at least enter the following criteria: 2.

Enter an Arrival date and number of Nights. Either enter the last Name of the existing profile or select New to create a new profile. Once you have completed all search criteria, select OK to see the results of your query. Along the top of the screen are the Room Types, while Rate Codes list along the left side. In the center of the grid are actual Rates.

Selecting a cell within the grid displays Rate and Room Type information in the gray box in the bottom right-hand corner of the screen. If no inventory items exist for the Rate Code selected, then the availability screens for all items in inventory defaults to the reservation request date. Waitlist: Records a waitlist reservation when the desired rate is not available and the prospective guest wishes to be notified if the rate becomes available. Rate Info: Displays the room rates, package rates, and taxes per night in more detail.

Analyze: Rate Restrictions placed on the rates or room types during the stay request i. Long Info: Additional information regarding the Rate Code, configurable by the hotel, with in-depth text explanations of the rate. Turnaways: Logs the reservation call as a Turnaway for statistical purposes to track denials and regrets. Scope: returns you to the Rate Query screen to input new dates or requirements.

Close: closes the Rate Query Details screen 8. After making a Rate and Room selection within the grid, select OK to move forward with the reservation. Complete all the necessary fields using proper capitalization and punctuation. Type, etc. The field defaults to 1. If, for example, the guest requires 2 rooms, enter 2 in this field for one reservation, two rooms, same confirmation number.

All rooms will be of the same room type. Alternatively, if the guest requires more than one room with separate confirmation numbers, see the Add On feature in the Reservation Options later in this chapter.

Click the drop down arrow next to this field to change the preferred room type. Type field changes, this field should remain the original room type booked and quoted to the guest. This must populate at check in but may also to pre-block a room during the reservation process. To view multiple rates or rate changes during the stay, select the ellipsis button next to this field. We cover fixing rates on reservations in detail later in this chapter Block Code: Populates if the reservation is part of a group or business block.

Source: The source tracks how the hotel received this reservation i. Type: The method by which the guest intends to guarantee the reservation i. Credit Card, 6pm Courtesy Hold for arrival. Payment: Records the method of payment to guarantee the reservation i. Visa, American Express, Cash. To change the method of payment, click the drop down arrow next to this field. To add more than one form of payment, select the ellipsis button to enter multiple payments.

Below is an example of a multiple payment method window: Within this window, you may also set specific authorization rules for each payment type. Credit Card No. In addition, if a credit card number exists on the guest profile, an additional window displays asking if you would like to use the card number on file. OPERA validates expiration dates for future dates only. If one reservation record has multiple confirmation numbers or CRS reference numbers, you may view these by selecting the ellipsis button next to this field.

Note that the Rate field display changes with a discount entry. Reason: Indicates a reason for applying a rate discount. Click the drop down arrow next to this field to update the reason for offering a discount on the rate. A single click on this lamp displays the comments entered. Item Inv. Typically, Cash is the only form of payment that defaults with the No Post flag. Credit forms of payment authorize for incidentals and allow the guests to post charges to their rooms.

To restrict a guest from consuming charges, select this check box. Print Rate: Checking this box indicates that the Rate field on the reservation populates on any collateral printed for the guest i. Registration Card. To prevent a rate from printing, deselect this option. To disable, deselect this option.

Tax Type: Identifies whether the guest pays all taxes or is exempt some or all taxes. The default value is for the guest to pay all taxes — to change this particular reservation, click the drop down arrow next to this field and choose an alternate tax type.

Below is an example of this screen: All fields default from the reservation request except the Turnaway Code field. Simply click on the drop down arrow next to this field to select a reason the reservation is turning away. To save, select OK. Select OK to the confirmation number. Select Close to finish the reservation.

From the main menu, select Reservations and Update Reservation. Select Advanced for more options to search for reservations. Fields surrounded by the yellow box indicate fields to enter search criteria. Search for a guest reservation using any of the search fields i. Once you enter all search criteria, select Search.

A list of all reservations that meet that search criteria display in the grid. When making a reservation for a guest for multiple nights with a rate change in effect, follow the steps below: 1. Select the desired rate in the grid and select OK to proceed. Confirm details of the rate changes with the guest and select Close to proceed. Select OK to proceed with the reservation. In addition, there is a Daily Details lamp in red at the bottom of the screen. This indicates there are details on the daily rates that differ.

To review the details of the rate change, click on the ellipsis button next to the Rate field or select the Daily Details lamp at the bottom of the screen. Select Daily Details. Select Close to return to the reservation screen and complete as usual. To do this, use the Fixed Rate option. Whenever possible, use the correct Rate Code to obtain Reservation the desired rate. Fixed Rate applies the change for the entirety of the guest stay. The best example for using this feature is for a reservation that has a rate change in effect during the stay where you wish to guarantee the rate on the arrival night throughout the guest stay.

You should only use Fixed Rate to fix an arrival rate through the guest stay. Follow the steps below fix a rate on a multi-night reservation to the arrival rate for all nights of the guest stay: 1. Locate the reservation and select Edit to open the reservation. Click on the ellipsis button next to the Rate field to view the rate information.

Highlight the arrival date and select Edit. Enter the last date of the stay in the Update Through field. Modify the Rate amount as necessary. Check the Fixed Rate option.

Select OK to save changes. Select OK to close the Daily Details screen. Select OK to save changes and close the reservation. Reservation 2. Edit the reservation. Press tab and a list of similar profiles display. Choose the desired profile and select OK.

If the profile does not exist, select New, complete a new individual profile, and select OK to save. Reservation It is possible to attach multiple profiles and link one of each profile type to a reservation. Travel Agent profiles usually generate commissions while with Multiple Company profiles have Negotiated Rates and authorize the direct billing of Profiles charges.

A Group profile automatically attaches to all group reservations for tracking of group productivity. The Individual profile type is the only profile required no every reservation.

However, you may have additional profiles or any combination of additional profiles also attached. Additional profile types that can exist on one reservation are Company, Travel Agent, Group and Source.

See the Profiles chapter of this manual for more information on these profile types. Follow the steps below to link another profile to a reservation. Search for and Edit the reservation. Click on the drop down arrow next to the field of the profile type you wish to add i. Agent, Company, Source, etc. Search for and select an existing profile or choose New to create a new profile. These rates are generally at a confirmed discount off the normal rack or with Negotiated corporate rates and are only available to guests staying on business with that Rate recognized corporate account.

Negotiated Rates are beneficial when performing a Rate Query for a specific company as only the negotiated rates display for that company. Begin a new reservation by selecting F7 or from the main menu, select Reservation, then New Reservation.

Enter the Arrival Date, number of Nights, and number of Adults. If not, leave the field blank. Enter the company name in the Company field and click on the drop down arrow next to the field. This indicates that there is a Negotiated Rate attached to that profile. You can also view the rate in the Rate Code field once you get to the Reservation screen. Highlight the appropriate Company profile and select OK. To display all available rates, uncheck the Negotiated box in the lower left- hand corner.

Highlight an available Room Type in the grid and select OK. Complete the reservation as normal. To make an individual Group group reservation, follow the steps below: Reservation 1.

From the main menu, select Reservations and New Reservation. Click the drop down arrow to the right of the Block field in the upper right corner of the screen.

A list of all groups in house during the stay dates requested displays. Highlight the correct group. The rooms available for that appear at the bottom of the screen.

Highlight the desired room type and choose Select. Complete the reservation and select OK to save the booking. Since groups contract rates on an individually, group reservations typically do not have Rate Codes. Cancel a Follow the steps below to cancel a reservation: Reservation 1.

Highlight the reservation and select Cancel. Click the drop-down arrow next to the Reason field to enter a reason for the cancellation. Highlight the appropriate reason and select OK.

Provide the guest with their cancellation number. Reinstate a Follow the steps below to reinstate a reservation: Reservation 1. From the main menu, select Reservations, then Update Reservation. Search for and locate the cancelled reservation you wish to reinstate. Highlight the cancelled reservation. Select Reinstate. Make any applicable changes if any to the reservation and select OK to save the reservation. Provide the confirmation number to the guest. To place a reservation on the waitlist while reserving, follow the steps below: 1.

Click on the drop down arrow next to the Reasons field and select a reason for placing the reservation on the Waitlist — select OK to save. Click on the drop down arrow next to Priority to establish the guest in a priority list i. Enter any additional notes or comments in the Description field and select OK. Complete the reservation as normal explaining to the guest that they do not have a confirmed reservation at this time. NOTE: The Waitlist feature applies group reservations and the group posting master reservation the same as for regular reservations.

You can collect reservation details for a potential guest or posting master , even though you cannot accept the reservation at that time, and place the reservations on the Waitlist. If the occupancy situation changes and you find you can accept the group reservation, find the reservation record and change it to an active reservation.

If the room or rate requested by the guest becomes available for the desired stay dates, the reservation can be "accepted" and made active. To search for an existing reservation on the Waitlist, make it good reservation or to cancel it, follow the steps below: 1.

From the main menu, select Reservations and Waitlist. Enter the guests last Name or Conf. The Details option displays the original reasons for placing reservations on Waitlist.

Highlight and desired waitlist reservation and choose Accept Res. Complete the reservation as normal and select OK to save. NOTE: When you accept the reservation, a message prompts you to confirm that you wish to make the reservation active. A message notifies you if cancellation rules exist for the rate or reservation.

If multiple persons on a reservation do not require a confirmation number or will Guest not be paying for part of the stay, using the Accompanying option is the simplest choice. To add an accompanying guest to a reservation, follow the steps below: 1.

From the Options menu, select Accompanying. Select OK to choose the profile. To add more Accompanying guests, select Attach. To remove a name as an Accompanying guest, select Detach. Add-On To make a copy or duplicate of a reservation, use Add On. Add On creates new reservations with their own confirmation number, yet copy all the Reservation reservation information for quick and easy duplicates. Copy Follow the steps below to make an Add On reservation: 1. From the Options menu, select Add On.

Select or deselect the attributes of the existing reservation you want to copy to the new reservation. All attributes copy by default unless you choose to remove them. Select OK to proceed. The unsaved reservation does NOT have a confirmation number yet. NOTE: Copying a reservation attaches the second reservation to the original profile.

Make any applicable changes to the reservation and select OK to receive a confirmation number. To add a Travel Agent, Company, Source, or Group profile to Company an existing reservation, follow the steps below: 1. To add a Company profile, click on the drop down arrow next to the Company field. To add a Travel Agent profile, click on the drop down arrow next to the Agent field.

To add a Source or Group profile, click on the drop down arrow next to the Source or Group fields. Alerts Alerts attached to reservations create pop-up windows that alert the user each time you access the reservation. Most commonly, Alerts signal an action needed on a reservation at a particular time in the life cycle of a reservation. Alerts display in different locations depending on the action i. Follow the steps below to add an Alert to a reservation: 1. From the Options menu, select Alerts.

Click the drop down arrow next to the Code field. Highlight the appropriate pre-defined Alert Code and select OK. Click on the drop down arrow next to the Area field. Highlight and select the appropriate area to alert this reservation. Enter any additional information needed for the Alert in the Description box and select OK to save.

Billing The Billing option allows easy access to the guest folio from the reservation or in-house guests screens. Billing is only active on guests in-house and not as an active reservation since no folio exists until check in occurs.

If your hotel has the parameter set to allow Pre-Stay Charging, on the day of the guest arrival, the Billing option is available. Cancel The Cancel option cancels the reservation. The Changes option displays all recorded history for a reservation. Beginning with a history of the origin date of the reservation, any changes, updates, or edits to reservations log an entry in the CHANGES screen. To access the record history on a reservation: 1.

From the Options menu, select Changes. Double-click any line item in the log to view more details or to view full details of the description.

Select Close to exit. There are three different ways to deliver confirmations: printing and mailing, emailing, and faxing.

Each hotel may also have more than one confirmation letter type to select from when accessing this option. To print a confirmation letter to mail to a guest: 1.

From the Options menu, select Confirmation. If multiple profiles or guests exist in the reservation, be certain to select the Individual profile of the guest to whom you are delivering the confirmation. Click the drop down arrow next to the field labeled Conf. Name on the line for the recipient guest. If no address exists on the profile, click the drop down arrow next to the Address field to add an address. If emailing or faxing a confirmation, ensure either an email address or fax number exists in the fields in the Email and Fax columns.

If no email addresses or fax numbers exist, click the drop down arrow next to each field to add one. Select Send.

To preview the confirmation letter to your screen, select Preview. To save the confirmation letter to file on your computer, select File. In addition, when emailing a confirmation, the new message created through the email program attaches the confirmation letter to the message as a PDF attachment.

Credit Cards The Credit Cards feature applies only to guests paying with credit card after they have checked into the hotel. This feature allows the user to obtain additional authorization on a card as well as to view authorization history for each payment method.

Delete Do not use this option as it permanently deletes reservations from the database. This option is only available during a manual reservation entry at time of install. You may apply a deposit of any amount to any reservation at anytime.

Not only does this screen allow you to set the request to collect the deposit, it also allows you to post the deposit once received. Select Deposit Tab, and then New. Click the drop down arrow next to the Deposit Rule field to enter a pre- defined deposit rule i. Depending on the deposit rule for the reservation, enter either the Percentage or the Deposit Amount you request for the reservation. Enter the Due Date you require the funds to be collected and applied to the reservation.

Enter your Password and select OK. A message displays asking if you would like to update the reservation with the new payment method. To print a receipt for the deposit, select Print Receipt. Presented in a calendar Scheduler format, the Facility Scheduler provides you with a visual reference for the frequency of the facility tasks i. The dates marked with blue represent dates on which there can be a scheduled housekeeping task assigned.

You can also access details by double-clicking in the middle of any date box. Fixed Charges Fixed charges allow charges to post automatically in each reservation through the Night Audit process along with room and tax. Examples of Fixed Charges that post every night are rollaway beds and parking charges. To add Fixed Charges to reservations or in-house guests, follow the steps below: 1. From the Options menu, select Fixed Charges. Choose the frequency to post the fixed charge i. Once, Daily, Weekly, etc.

If the fixed charge does not apply to all nights of the guest stay, enter a Begin Date and End Date for the charge. If the fixed charge only applies once, enter the Date. Click the drop down arrow next to the Trn. Code field. Search for and highlight the appropriate Transaction Code to post. Select OK. Enter the price for the fixed charge in the Amount field.

Enter the quantity of the fixed charge in the Quantity field i. Enter a Supplement to describe the purpose of the fixed charge i. Select OK to save and exit. History To view past reservation history on the profile associated with this reservation, select the History option. Housekeeping The Housekeeping option allows guest preferences on turndown service or requests service times for room service.

To request turndown service for a guest at a particular time with special instructions, follow these steps below: 1. From the Options menu, select Housekeeping. Check the box next to the Turndown field. Type any additional instructions for Housekeeping in the Room Instructions field. NOTE: Turndown entries are not visible on the usual task sheets; however, they are visible when printing task sheets from the turndown menu in Housekeeping.

Locators Locators allow the Front Desk to determine the location of an in-house guest at any time during their stay. One advantage to this feature is that if the guest receives a call while not in their room but in some other location in the hotel , the PBX Operator can see the locator lamp indicated on their room number. The operator may then transfer the call to that facility i. To attach a Locator to an in-house guest reservation, follow the steps below: 1.

From the Options menu, select Locator. Enter the Begin Date and End Date for the location change. Enter the From Time and To Time for the location change. Select OK to save the Locator. Use the steps below to create a message: 1. From the Options menu, select Messages. Any existing messages for the incoming guest list here. Select New to create a new message.

Enter the message in the white text box. Select OK to send the message. To print the message for the guests to hand deliver, select Print.

NOTE: Depending on the telephone system at your hotel, a message lamp may active on the guest room telephone if the guest is already in-house. In addition, depending on the television interface, the message might display on the TV screen in the room. This feature is useful in determining the contents of a package a guest reserved. In addition, if package elements exist on a reservation with allowances or advanced package features i.

Restaurant Charges or Gift Shop Allowances , this display shows real-time charges consumed that post through interfaces and any shortages or overages on the package. Party The Party option has several useful features to connect guests that wish to identify themselves as a group without a formal group contract.

This feature allows you to add guests to a party, split multi-room reservations into individual reservations within the party, as well as detaching guests from a party. To split a multi-room reservation into separate reservations for a party follow the steps below: 1. From the Options menus, select Party. Select Split to divide the highlighted reservation and create one additional reservation attached to this party.

You may repeat the split action until all rooms in the original reservation split into individuals. Select Split All to divide the highlighted reservation and create one additional reservation for every room attached to the original reservation. For example, if the highlighted reservation is for 3 rooms, this divides the reservation into 3 separate reservations. From the Options menu, select Party. Select Add to Party. Search for and highlight the existing reservation you would like to add to this party and select OK.

The reservation now belongs to the party. To detach a reservation from an existing party, follow the steps bellows: 1. Highlight the reservation you wish to remove from the party, and select Detach. The reservation no longer belongs to the existing party. To change the party a reservation belongs to from one party to another , follow the steps below: 1.

Highlight the reservation you wish to change parties, and select Chg. Search for and select the primary reservation that you wish to change the association to and select OK. The reservation now belongs to another party. Checking or un-checking any of the privilege options changes the guests authority for certain in-house services. Whether or not video check out is allowed for the guest may depend on whether the guest has provided a credit card method of payment and whether property policy permits.

The actual folio upon departure could greatly differ from the pro forma folio. Folio Style allows you to select the style in which you wish to print and display the selected folio.

Preview displays the selected folio on screen. Once the folio displays, you may print the folio from the preview screen. Print prints the selected folio. File generates a PDF file that you can display to the screen or save locally or to the network drive. When a guest with a reservation arrives, and there are no rooms clean or inspected to check them in, this feature prioritizes handling those arrivals.

Reservations placed on queue can be pre-assigned to a room number, or may be queued with no room assignment. The suite of products is beneficial to a hotel of any size or type. Do You Need Class Notes? Get all of Hollywood. By combining the power of integration with an innovative array of functionality, ORS provides your central reservations agents or global sales staff with the tools to maximize bookings and increase revenues better than ever before.

This help system is divided into two main components: Configuration and Operations - features and functionality are described according to the module as listed below. Hotel Software is versatile application designed with several features to operate day to day activities of Hotel including booking, check in and check out. Generate various kinds of reports like booking reports, check in reports and check out reports.

KingSmart hotel software offers hotel property management systems, hotel management software , reservation software , hotel POS software and hotel back office Accounting, Inventory and Payroll software to hotel , restaurant, leisure businesses. The hotel software supports hospitality business byoffering tools.