If your phone eventually unfreezes on its own, you should close all of your running applications. It is likely that the phone froze because it was running too many applications simultaneously. You should make it a habit to completely close apps if you are not using them.
If you have recently downloaded an app to your phone, is is possible that it is corrupting the cache. In order to verify this, you should clear the cache starting by powering off your phone. After your phone is completely off, turn it back on. If the screen now works, you should probably delete any recently downloaded apps to ensure that the problem does not happen again. One the apps are deleted, restart the phone once more.
If the problem still persists after completed the above steps, your last resort is to complete factory reset on your phone.
Before completing this, ensure that you have saved any data you want to keep from this phone on an SD card or other device. Complete the reset using the steps below:. Once your phone powers up, your screen should be unfrozen.
If not, the device may be permanently damaged, and need to be replaced. You should contact your local store to be sure. You may find that there are a lot of unnecessary photos, or unused apps downloaded on your phone. To avoid the problems above, you should delete any apps that you no longer use, or photos that have no meaning to you. This will then free some memory and storage space on your phone and should remove the error message and reduce the problems.
If you complete the options above and the error message is still displayed. It is likely that you will need to purchase and install an SD card that has a larger storage capacity than the one you are currently using. This can be purchased at your local store. Sometimes apps, or your cell phone activity can trigger different hardware malfunctions without you knowing the specific cause.
Before taking any grand measures, you should simply try restarting your phone by holding down the power button. If you have more than one Google accounts on your device, then make sure you remove all the Google account. After deleting the accounts, you will have to start entering the accounts once again into your device.
Go back to the Settings menu of your device and tap on Accounts once again. Now you will find the option to Add Account. Tap on Add Account and complete the process of adding the account to your device.
You must follow these steps to add all your Google accounts, and once this is done, return to the Play Store and find out if this has resolved your problem. Sometimes, your Play Store updates may be the cause of the problem. So, uninstall the update and allow the app to update once again. It can help in solving the problem. Once the updates are re-installed, try to download the apps repeatedly to check if it is working as expected. Once the app has been updated, head into the Play Store and check if the apps are now being downloaded or not.
For users who cannot fix the problem with any of the above solutions, our last resort, which happens to resolve many Android issues effectively, reset your device to factory settings. All data will be deleted from your device, and all third-party apps will be removed. You will also lose personalized settings because the phone will go back to the default settings.
It is why you must create a backup for the data that you consider essential. You can back up the data on a computer or use your Google account to back up the data. Your phone will give you the option to back up the data on the Google account before you reset the device.
Once the reset is complete, your device will automatically restart. Go to the Play Store and check if the problem you were facing has been fixed.
Sometimes you may not be able to download the apps to your device because of insufficient space. You will have to delete a few things from your device to make space at times like these. Check if you have too many photos or videos on your device, which may be eating into the storage. Move these files to your computer to increase the space of your device. You may have to uninstall some apps if you need enough space for large apps. To uninstall the apps, go to the Settings menu of your device and look for Apps or Application Manager.
Now tap on the apps that you want to uninstall, and you will get the option to uninstall the app on the next screen. Tap on uninstall and confirm the uninstallation. Alternatively, users on the latest version of Android will be able to long-press on the app they wish to uninstall, and they will automatically see the options to uninstall the app on the top of the screen.
All you need to do is drag the app icon to the uninstall option on the screen, and the app will be uninstalled. This error is related to the Play Service and not specific to your device. Note: If you forgot your Gmail password, You can recover your password on the Google account recovery page. You can also recover your lost android data. Samsung Galaxy Prevail Factory Reset. This will reset all your network settings, including Wi-Fi settings, Mobile data settings, and Bluetooth settings.
Student-Contributed Wiki An awesome team of students from our education program made this wiki. Not Plugged In Properly. Faulty Battery. Damaged Charging Port. Clogged Charge Port. SD Card Issues. Clogged SD Slot. Damaged Memory Slot. Speaker issues. Faulty Speaker. Reboot Phone. Audio Port Issues. Damaged Audio Port. Clogged Audio Jack. Poor Microphone Quality.
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